Refund policy

Last updated: July 1, 2026

We stand behind our products with a 45-day money-back guarantee.

1. Eligibility

You may request a return or refund within 45 days of receiving your order, provided that:

  • The item is unworn (other than trying on for sizing) and in its original condition
  • The item is in its original packaging
  • You provide proof of purchase (order number or confirmation email)

2. Non-Returnable Items

The following cannot be returned:

  • Items that have been worn (beyond trying on for sizing), washed, or altered
  • Items marked as final sale at the time of purchase

3. How to Initiate a Return

Contact us at support@alphacore-store.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.

5. Refunds

If you're not satisfied with your order, you have two options:

  • Return for a full refund: return shipping costs are the customer's responsibility unless the item received was defective or incorrect. Once we receive and inspect the return, we'll notify you by email, and if approved, your refund will be processed to your original payment method within 5–10 business days.
  • Keep the item, partial refund, no return required: if you'd prefer not to ship the item back, we can offer a partial refund (typically 50% of the order value) with no return necessary. Contact us at support@alphacore-store.com to arrange this.

Please note that your bank or payment provider may take additional time to reflect any refund once processed.

6. Exchanges

If you received the wrong size or a defective item due to an error on our part, or the item doesn't fit as expected based on our size guide, we will send a replacement in a different size at no additional cost. You are not required to return the original item.

If you'd simply like to exchange for a different size than the one you originally selected, replacement units are available for a small fee, with no return required. Contact us at support@alphacore-store.com for details.

7. Lost or Damaged Orders

If your order arrives damaged or does not arrive within the estimated delivery window, contact us at support@alphacore-store.com and we will investigate and resolve the issue promptly.

8. Consumer Rights

Nothing in this policy limits your statutory consumer rights under the laws of your country of residence (including the UK Consumer Contracts Regulations, Australian Consumer Law, or equivalent legislation in Canada and New Zealand).