Privacy policy

Last updated: July 1, 2026

AlphaCore Commerce ("AlphaCore," "we," "us") is committed to protecting your personal data. This policy explains what data we collect, why, and how we use it.

1. Who We Are
AlphaCore Commerce, SASU registered in France (SIREN 106816242), 47 rue Vivienne, 75002 Paris. Contact: support@alphacore-store.com

2. Data We Collect
When you place an order or browse our site, we may collect:

  • Name, email address, shipping address, phone number
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history and preferences
  • IP address, browser type, and browsing behavior on our site (via cookies)

3. Why We Collect It

  • To process and fulfill your orders
  • To communicate with you about your order (confirmation, tracking, support)
  • To improve our website and customer experience
  • To comply with legal obligations

4. Legal Basis (GDPR)
For customers in the EU and UK, we process your data on the following legal bases:

  • Contract performance (fulfilling your order)
  • Legitimate interest (fraud prevention, site improvement)
  • Legal obligation (tax and accounting requirements)
  • Consent (marketing emails, if you opt in)

5. Who We Share Your Data With
We share your data only with:

  • Shipping carriers and fulfillment partners (to deliver your order)
  • Payment processors (to handle transactions securely)
  • Shopify (our e-commerce platform)
  • Analytics tools (Google Analytics or similar, in anonymized form)

We do not sell your personal data to third parties.

6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by law (typically up to 5 years for accounting purposes).

7. Your Rights
Depending on your country of residence, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing of your data
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at support@alphacore-store.com

8. Cookies
Our site uses cookies to improve your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings or our cookie banner. Essential cookies (required for checkout) cannot be disabled.

9. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at alphacore-store.com/policies/privacy-policy.

11. Contact
For any privacy-related questions: support@alphacore-store.com