Privacy policy

ALPHACORE operates this website and online store, including all content, features, products and associated services, in order to provide you with a personalised shopping experience (the "Services"). Our store is hosted by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use and share your personal information when you use our website, make a purchase, or interact with us. By using our Services, you agree to the practices described in this policy.

1. Personal Information We Collect Personal information means any data that allows you to be identified directly or indirectly. Depending on how you use our site, we may collect:

Contact information

• First and last name
• Billing and shipping address
• Phone number
• Email address

Payment information

• Payment details (processed securely by our payment providers)
• Transaction history

Account information

• Username and password
• Preferences and settings

Order information

• Products viewed, added to cart, purchased or returned

Communications

• Messages sent to our customer service team

Technical information

• IP address
• Device type and browser
• Cookies and browsing data

2. Sources of Data We collect your information:

• Directly from you (when you place an order or contact us)
• Automatically (via cookies and analytics tools)
• From service providers (payment processors, delivery partners, hosting)
• From marketing and advertising partners

3. How We Use Your Information We use your data for:

Order management

• Payment processing
• Shipping and returns
• Customer service

Website improvement

• Improving user experience
• Analysing site usage

Marketing

• Sending promotional offers (with your consent where required)
• Delivering targeted advertising

Security

• Fraud prevention
• Platform protection

Legal compliance

• Invoicing and record-keeping
• Meeting legal and regulatory obligations

4. Sharing of Information We may share your data with:

• Shopify (hosting and e-commerce platform)
• Payment processors, delivery providers and analytics services
• Marketing partners (with your consent where required)
• Legal authorities where required by law

We do not sell your personal information.

5. Cookies We use cookies for:

• Website functionality
• Analytics and performance
• Personalisation

You can manage your cookie preferences through your browser settings.

6. Children's Data Our website is not intended for persons under the age of 18. We do not knowingly collect personal data relating to minors. For any deletion request: support@alphacore-store.com

7. Security & Data Retention We implement appropriate security measures to protect your data. Your data is retained only for as long as necessary for:

• Order processing
• Legal obligations
• Dispute resolution

8. Your Rights In accordance with applicable consumer protection and data protection laws in the United States, the United Kingdom, Canada, Australia, and New Zealand, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw your consent where applicable

To exercise your rights: support@alphacore-store.com

9. International Data Transfers Your information may be transferred to and processed outside your country of residence. We take appropriate steps to ensure your data remains protected in accordance with applicable laws.

10. Links to Third-Party Sites Our website may contain links to third-party websites. ALPHACORE is not responsible for the privacy practices of those websites.

11. Changes to This Policy We may update this Privacy Policy at any time. The most recent version will always be indicated by the date at the top of this page.

12. Contact ALPHACORE Customer Support: support@alphacore-store.com